FAQ'S : If you cant find your answer here, please get in touch!

How can I book my first session? 

Booking your first session is really simple. We can initially have a 20 minute chat over the phone where we can agree a date / time for the first session which is usually an assessment and a chance to get to know one another to see if we are a good match for a client / counsellor relationship.

If text, email or social media is more your style this is welcomed and we can arrange our first session.

Do you offer concessions or reduced rates for students or low incomes?

Yes, Of course. I try to keep up to a couple of sessions a week for concessions. I would be happy to discuss what is affordable for you.

Please note, I do not offer counselling for student counsellors.

Is there a waiting list?

I will make every effort possible to get in touch with you and book in a session within a week of initial contact ( I aim to make initial contact within 48 hours of your message however It is usually sooner than this ). Some appointment times are more popular than others, and I mainly work evenings and weekends due to other commitments. I will do my best to arrange an appointment to fit with your commitments, time you have available for sessions and mine.

I will aim to make first response with you within 48 hours of your message and look forward to speaking with you very soon.

What happens at my first session of counselling ?

Counselling will only work best for you if you feel comfortable and relaxed with your counsellor. The first session is a chance for us to get meet each other ( Face to Face or virtually ) and decide whether we can work together and we are a good match. This will be the same for all types of counselling that I offer. Your first session is form filling and questions from myself so I can assess how we might be able to work together moving forward and get to know you, your background and what you feel counselling may help with. This might not be something you may know right now and that is okay.  At the end of the session you may feel that I am not the right counsellor for you or I may feel that I am not the right counsellor for the problems you are facing at this time and this is okay because finding the right counsellor for you is super key. After all it will only work best if you feel comfortable and relaxed with your counsellor.

However if we both feel we can work together we can book in further sessions and agree a set day and time for your weekly sessions, sign a contract. At this point, all of the paperwork is complete and your sessions moving forward will be a full 50 minutes of your agenda. 

How many sessions do I need to book ?

Counselling is about you and you are at the centre of every decision. As you work through your obstacle's you will be the best judge of whether you have achieved what you want from counselling. You will be in the drivers seat.  Some clients attend counselling for three or four sessions and others stay for six months to a year or more. There is not one size fits all in this case as we are all human and experience things differently. Depending on the types of problems you have will depend on the number of sessions you feel you may need. I will, from time to time check in with you where we can review the work we have done so we can ensure focus and ensuring you are getting what you require from counselling.

I normally agree an initial 6 or 12 sessions with clients to allow the opportunity to build a working relationship and start to explore.

Will my counselling session be confidential?

All counselling sessions are confidential with the exception that you are at serious harm to yourself or others. I will discuss this with you before breaking confidentiality. This will be discussed within the assessment session, and around how your notes are stored to protect your identity adhering to GDPR.

How do I pay for a therapy session? 

Payment for sessions can be made via BACS, PayPal or cash on the day. If payment is made by cash, receipt will be provided.

Can I refer someone to counselling? 

Due to counselling being a self-investment in the individual’s health, friends, family and colleagues can not refer individuals to counselling, they can only recommend. If you wish to pass on my details for them to get in touch you are more than welcome and I would be happy to see if I can assist.

Are you GDPR Compliant? 

Matter of Mindz ( Kealey Dent ) is GDPR compliant and is registered with the ICO. If at any time you feel we are not managing your data appropriately you can complain to us or the ICO.

What is the duration of a session? 

Sessions are 50 minutes long and will start at an agreed time. If for any reason you are late to a session, the session will continue to finish at the original scheduled time. 

Will you give me advice?

No.  I will not give you advice as the counselling process is empowerment for you. You know yourself better than anyone. My job is to assist you in the process of clarifying and understanding what is happening to you leading to you making your own decisions that are best for you. I will always be sensitive to what is going on for you in the session as well as to the issues you bring.  When the work is of a more specialised nature, such as addictions, the work will follow more of a programme incorporating set strategies and clear actions.  Although I am not here to give you advice I may give you practical strategies to help you explore and manage challenging issues and where necessary I can provide you with tools and techniques to help you manage such things as anxiety and panic attacks.

 “The curious paradox is that when I accept myself just as I am, then I can change” – Carl Rogers



Kealey Dent

Dip Couns, MBACP

Online counselling for clients worldwide.

Face to Face or Walk & Talk Therapy within Dorset.

Locations for face to face:

Highcliffe, Charminster & Broadstone.


Tel: 07513320322

Instagram: @Matterofmindz

Facebook: @Matterofmindz



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